Our team is implementing a number of changes to improve how we handle student inquiries. Due to the transition, students reaching out to our offices will experience longer wait times and slower responses. Thank you for your patience as we work to improve our student services.
Have an urgent question?
Attend a drop-in session either in-person or through Zoom. See the updated hours of operation below.
Consider the following options for support with your inquiry:
- Connect with your faculty’s academic advising office if your query is related to your academic progress.
- Some services are only offered online, including requesting official academic documents (transcripts, graduation letters, diplomas), requests to change your academic program and reactivating your York record after time away.
- Explore York’s online, self-serve tools on My Online Services to assist with your question.
- If you’re a current student, ask York’s Student Virtual Assistant, SAVY, for recommendations about next steps.
** Note: Registrarial Services and Student Support & Advising offices will be closed on the following days:
- Wednesday, Oct. 19, 2022 between noon to 2:30 p.m.
- Wednesday, Oct. 26, 2022 between noon to 4:30 p.m.(will re-open on Thursday, regular hours).
Ways to connect with us:
** Note: Registrarial Services and Student Support & Advising offices will be closed on the following days:
- Wednesday, Oct. 19, 2022 between noon to 2:30 p.m.
- Wednesday, Oct. 26, 2022 between noon to 4:30 p.m.(will re-open on Thursday, regular hours).
In-person Services with QLess
Drop-in support is now available for students seeking answers to inquiries about accounts, financial aid, enrolment and admissions. Students will be seen on a first-come, first-served basis.
Note: For all OSAP inquiries, please ensure that you have uploaded your OSAP documents directly to your OSAP account.
How to use QLESS:
- Download the app on your smartphone from Google Play or the iTunes App Store.
- Open the app and select: "General/ Academic Enquiries" for Registrarial Services or "Financial Aid Questions" for our Student Financial Services team. You can also get in Que.
- Once you are in the Que, you will receive an SMS confirmation advising you to see one of our service desks. Completion of the YU Screening questionnaire is required.
QLESS Hours of Operation:
- Monday, Tuesday, Thursday, Friday: 9 a.m. to 4 p.m.
- Wednesday: 10 a.m. to 4 p.m.
Bennett Centre for Student Services, 1st Floor
- We are currently experiencing high queue volumes on all our contact channels.
Connect with a Live Agent via Zoom!
Qless/Zoom Live Connect - Hours of Operation:
- Monday, Tuesday, Thursday, Friday: 9 a.m. to 12 p.m.
- Wednesdays: 10 a.m. to 12 p.m.
Please follow the instructions below:
- Use the RS QLess Kiosk or the QLess app (available on the Google Play Store and the Apple App Store) to join the Registrarial Services Virtual Drop-in queue. Note: QLess must be utilized to be able to connect with a Live Agent via Zoom.
- If you haven’t already, install Zoom video conferencing platform onto your computer or mobile device.
- Go to zoom.us/join (link provided below) to enter your Zoom ID and password, to enter the video call.
- Monitor your phone for a text message with the Zoom ID and password, when an agent is available. Please note, you will NOT be contacted through email.
- Go to zoom.us/join to enter your Zoom ID and password to enter the video call.
By Phone
Telephone: 416-872-YORK (9675)Telephone Hours:
Monday to Friday: 10 a.m. to 2 p.m.
- Due to higher than usual volume our wait-times range from 20mins – 1 hour (optimal times are between 10:00 to 11:30 a.m.).
- Please note: The ability to wait in a queue is not currently enabled. If all representatives are already on calls, you will hear a busy signal on the line. Please hang up and try again later.
By Email
Email rscheck@yorku.ca
To assist with processing your inquiry, please take the following steps:
- Provide the following information in your subject line: student number, first name, last name, re: (reason for your email)
For example: 678456, John Doe, OSAP question- If you do not have a student number, include your date of birth instead
For example: 21 June 2022, John Doe, OSAP question
- If you do not have a student number, include your date of birth instead
- Include your student number in all correspondence
- Please do not resend your request multiple times or to multiple emails. Thank you for your patience as the team processes your request as soon as they can.
Address
York University
Registrarial Services
Bennett Centre for Student Services - Main Floor
99 Ian Macdonald Blvd
Toronto, ON M3J 1P3
CANADA
Connect with the Division of Students